Our Policies
Return Policy: (As of 4/1/2021)
We want you to love your purchase, however we understand things don’t always work out. We will accept returns in original selling condition, with attached tags within 14 days of purchase for a full refund as store credit or back to the original payment method. If item(s) are received past the 14 day window, It will only be eligible for an in-store credit or exchange. Any shipping you pay for the original order is non refundable.
To process a return, please mail your item(s) to the address listed below. Do NOT attempt to send any product back to the manufacturer. Please include the original packing slip &/or your order number & a brief reason for return for constructive feedback reasons. At this time We do NOT cover return shipping or offer a return label.
Once the item(s) are received & meet the below guidelines, you will be issued your refund in approximately 1-3 business days to the original payment method &/or store credit. (Unless past the 14 day window & time may vary depending on your bank.) We will send you a confirmation email/text regarding the processing of your return.
For an exchange, we will send the desired size (if in stock) once wrong size is received.
Items not eligible for a return/exchange:
Washed, dried, altered, or worn product.
All Accessories like shoes (unless for size exchange & in original condition), intimates, hats, & jewelry.
If your item happens to arrive defective, please contact us within 2 days of receiving it so we’re able to make accommodations for your return/exchange. Please feel free to contact us directly with any questions or concerns regarding your return, we are happy to help!
info@20thstboutique.com
Markdown, any sale items, or grab bags are FINAL sale & are not eligible for a return or exchange.
RETURN TO:
20th St Boutique
5228 W River Dr.
Comstock Park, MI 49321
Discount Policy:
We will accept one coupon code per transaction and the coupon must be valid.
Discounts are valid from the day of issuance and cannot be used for price adjustments on previous purchases.
We cannot accept expired coupons.
Coupons can be combined with gift cards!
Credit vouchers from events or pop-up party discounts are only valid for that night unless stated otherwise.
Gift cards do not expire but are not redeemable for cash.
Shipping Policies:
Orders are filled & deliveries are made every Monday, Wednesday, & Friday!
Please keep in mind that shipping times may vary due to the national shipping crisis & holiday season.
We are proud to ship globally!
+ FREE shipping on $75+ USA orders! (Pre tax)
($3.95 if under $75)
Estimated 1-7 business days
+ $15.95 Canadian shipping rate
Estimated 3-15 business days
+ $25.95 overseas rate, but additional fees may apply.
Estimated 11-30+ business days
**20th Street Boutique is NOT responsible for lost or stolen packages. Please submit all claims to USPS/UPS.
***Shipping costs are non-refundable.
You are responsible for ALL shipping costs or additional fees that may apply for returning items and shipping will not be waived for a reorder/exchange
Wash/Care Instructions:
We highly suggest all of our clothing be washed with like colors on a gentle/normal cycle. To keep fabrics as pristine and maintain a ‘like-new’ condition as much as possible, hang drying is recommended. This will help with normal wear & tear, pilling, etc.
For pieces that have more detail like lace, sequins, sparkles, or more delicate fabrics, it may be best to hand wash.
We DO NOT accept any clothing that has been washed or dried. Please see return policy above!
If you have questions on washing/drying recommendations for an item, refer to fabric information listed below the product on our site or the tag instructions on the garment itself.
please feel free to reach out to info@20thstboutique.com with questions!